Author Topic: Quality problems with diabolo products  (Read 10362 times)

Ed

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Quality problems with diabolo products
« on: April 06, 2005, 11:08:08 pm »
Problem resolved

barnesy

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Quality problems with diabolo products
« Reply #1 on: April 06, 2005, 11:18:17 pm »
Do you have a problem with something in particular?  I've never really had problems with quality on any of my diabolo stuff, but Henry's have a good reputation for after sales care, and I'd imagine the other main manufacturers do as well.

Also, the shop you brought stuff from will most probably be very helpful if you take a reasonable problem to them.  

Or maybe it's cheap stuff, in which case you kind of gets what you pays for!  :)

Paul

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Quality problems with diabolo products
« Reply #2 on: April 07, 2005, 01:55:29 am »
Not so long ago I bought 2 weight kits for the finesse. Each pack had 1 screw which was crushed, hence the thread was fu***d and un-usable. Doesnt really seem enough to be sendin em back though! It has proved a mission to find other screws though!
Peace

Paul

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Quality problems with diabolo products
« Reply #3 on: April 07, 2005, 02:00:07 am »
subsequently does anybody know the actual size or how to measure the screws for finesse weight kits? Some extra bolts may be handy too! Sean built his own weight kits. Maybe you can help??? :D
Peace

Sean

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Quality problems with diabolo products
« Reply #4 on: April 07, 2005, 03:33:28 am »
Quote from: Paul
does anybody know the actual size or how to measure the screws for finesse weight kits?..

Yes. Take one of the nuts with you to a hardware store and try out screws until you find something that fits. Easy enough? ;)

Ed

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Quality problems with diabolo products
« Reply #5 on: April 07, 2005, 10:08:52 am »
I bought a normal pair of wooden handsticks (they came with a beginers diabolo) and not long after i had them one of them snapped while i was whipping, wheather this is me or bad quality sticks i haven't got round to doing anything about it since because i had carbon fibres on order (when they arrived they were fine for my whipping) well thats one of the things i have found with poor quality. i really liked these stick aswell they were quite light and thin and suicides were really easy with them, oh well.

Paul

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Quality problems with diabolo products
« Reply #6 on: April 07, 2005, 11:28:07 am »
there be none of them kinda shops round my parts. The ones I went to didnt have the right size knocking about so I was debating maybe ordering them off the net or somethin. Thats why I was wonderin about the size. Good advice though!!!! :D
Peace

Chiok

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Quality problems with diabolo products
« Reply #7 on: April 07, 2005, 12:26:21 pm »
Well, I would recommend just taking it with the but to a hardware store, they know lots about nuts and bolts, if it is a bolt.  To measure, you measure the diameter of the threaded end, which should be a whole number of mm, or just round it.  They will then have a designation of M3, M4 etc for a 3mm dia bolt or a 4mm bolt.  If it's a european bolt, this should be the standard and everything will fit together nicely.  If it's not, then you could have alot of trouble trying to match UK, Whitworth etc bolts to nuts that use all sorts of funny values before standardisation.

Or, find a new nut and bolt and drill a larger hole if needed, or use some washer.  Or just fudge it with glue.

Chiok
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University of Bath Juggling and Circus Skills

ronnie2tone

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Quality problems with diabolo products
« Reply #8 on: April 07, 2005, 01:48:41 pm »
I bought 2 G2's at the BJC05 and both have an annoying sound when dropped, like there is something loose. My best guess is that its the small nuts moving about.

Question time:

Is this normal?
Can it be fixed? e.g. spot of glue
Should I remove them until weight kits or LED kits are attached?
Tossing the diabolo on a daily basis!

Paul

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Quality problems with diabolo products
« Reply #9 on: April 07, 2005, 02:22:42 pm »
My finesse had the same noise before I bought weight kits. I found the smallest bit of blutac to hold em still did the trick
Peace

Sean

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Quality problems with diabolo products
« Reply #10 on: April 07, 2005, 02:34:07 pm »
Quote from: ronnie2tone
I bought 2 G2's at the BJC05 and both have an annoying sound when dropped, like there is something loose.

100% normal. It's just the nuts on the sides rattling. I always remove them unless I'm using them to screw in weights or lights. Usually you will need an appropriately sized screw to help pull them out.

Mattias

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Quality problems with diabolo products
« Reply #11 on: April 07, 2005, 03:11:11 pm »
hmm so there is supposed to be nuts in those tiny holes. Thats what i suspected. A shame that I lost them in the dormitory at NJC'05 then...
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Sean

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Quality problems with diabolo products
« Reply #12 on: April 07, 2005, 03:17:01 pm »
You can buy them at any hardware store if you need them for weight kits or lights. Just match the nuts to the screws that come with the weights/lights.

ronnie2tone

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Quality problems with diabolo products
« Reply #13 on: April 07, 2005, 09:30:17 pm »
Ahhhhh sweet silence.  :D

Cheers for the confirmation.
Tossing the diabolo on a daily basis!

Joe

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hello
« Reply #14 on: April 07, 2005, 09:47:01 pm »
i stuck some little lights from a bike shop on my diabolo and its nearly as good as diabolo lights and a lot cheaper !
Fire is fun

Ed

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Quality problems with diabolo products
« Reply #15 on: April 07, 2005, 10:16:20 pm »
Quote from: Malte
hmm so there is supposed to be nuts in those tiny holes. Thats what i suspected. A shame that I lost them in the dormitory at NJC'05 then...


There is supposed to be screws in them :shock:  im pretty sure mine din't come wiht any when i ordered them from firetoys.

seán_

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Quality problems with diabolo products
« Reply #16 on: April 07, 2005, 10:27:49 pm »
All the ones I have seen just come with the little nuts ready for lights or weights. these are the things that rattle so some people remove them, blu tac them or leave well alone.

Ed

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Quality problems with diabolo products
« Reply #17 on: April 10, 2005, 10:47:54 am »
I went to to get my second Generation finesse and there were definitely no nuts in the holes so i checked the other generation 2s in there and there was none in them either! :?

Ed

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Quality problems with diabolo products
« Reply #18 on: April 10, 2005, 10:49:43 am »
I had ordered a pair of henry's carbon fibres sticks from fire toys, And i was just wondering how long are henry's carbon fibre hansticks supposed to last for? Well i've had mine for just under 2 months and i've treated them properly and cared for them but yesterday i was whipping to speed the diabolo and i stopped and realised one of my sticks were bent. It was a real dissapointment aswell because i had just recieved a finesse Generation 2 and i only used it a couple of turns with my carbon fibres. I don't think this is normal because my friend has had his for alot longer than me and he uses them in the same as me he also has a heavier diabolo, so can anyone tell me what i should do about this,(refund)?

Sean

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Quality problems with diabolo products
« Reply #19 on: April 10, 2005, 04:19:07 pm »
It's unfortunate, but it's not abnormal. The Henrys carbon fibres can break at any time. Usually they last for a very long time, but because of the nature of the stiffness of carbon they can be a tad brittle. They can last for 3 years or they can last for 2 days. I would talk to the shop you bought them from and see if they'd be willing to work something out.

Alex

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Quality problems with diabolo products
« Reply #20 on: April 10, 2005, 08:20:10 pm »
Quote from: Ed
I bought a normal pair of wooden handsticks (they came with a beginers diabolo) and not long after i had them one of them snapped while i was whipping, wheather this is me or bad quality sticks i haven't got round to doing anything about it since because i had carbon fibres on order (when they arrived they were fine for my whipping) well thats one of the things i have found with poor quality. i really liked these stick aswell they were quite light and thin and suicides were really easy with them, oh well.


I've broken no less than three pairs of wooden handsticks through whipping.  Some more than once, because I would tape them up, and they would break in another place!

I guess those who use wooden usually do wrapped orbits.

garner

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Quality problems with diabolo products
« Reply #21 on: October 24, 2005, 10:01:13 pm »
i just snapped one of my nice carbon sticks that i've had since june and its about 60 miles to the nearest oddballs...what advice does anyone have to offer

   je4d seems to believe that henry's will replace them for free, is this true? and how do i go about it (i'm poor)?

Mithew

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Quality problems with diabolo products
« Reply #22 on: October 25, 2005, 02:10:51 am »
i had a similar problem with carbon fibers, mine have been fine for 6 or so months (and i got them used), when i was doing infinite suicides into genocides the string curled up and part of the sticks imploded, they still work, but they're really flexible, and i don't think i'll be able to replace the string since near the grip is kind of caved in.
There are 11 types of people in the world.  Those who can count in binary and those who can't.

Chiok

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Quality problems with diabolo products
« Reply #23 on: October 25, 2005, 08:48:11 am »
Quote from: garner
je4d seems to believe that henry's will replace them for free, is this true? and how do i go about it (i'm poor)?
Henrys usually have a reputation for replacing any of their faulty equipment, whether or not snapping carbon fibre sticks is faulty is yet to be determined.  I've known them to replace any of their clubs that break due to anything at all.

Why not phone or email whomever you bought the sticks from and maybe they will sort you out a replacement for only the small cost of postage without having to send to Germany.

Chiok
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University of Bath Juggling and Circus Skills

garner

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Quality problems with diabolo products
« Reply #24 on: October 25, 2005, 10:48:11 am »
thanks for that. i will email them asap

Pete

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Quality problems with diabolo products
« Reply #25 on: October 25, 2005, 12:08:13 pm »
At my juggling club last year i broke my string and had brought no spare with me so i used the workshop ones. I managed to break 3 sets of their sticks and then snap the string on my friends spare sticks. I thought it best to stick with ball juggling for the rest of the evening.
The tallest trees from acorns grow.

Diabolo88

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Quality problems with diabolo products
« Reply #26 on: October 25, 2005, 02:03:06 pm »
I find the new version of Henrys long carbon stick to break, bend and crack a lot easier than the old version with the thinner handles even though Henrys claim the thicker handle is supposed to make the stick more durable.

Does anyone here remember their old carbon sticks and how long they lasted? It´s really annoying to sometimes break week-old sticks on whip-duicide/genocide tricks (even though the new stick weight makes them better for these tricks). My old, thin sticks lasted for three years while the new ones sometimes lasts for only one week. Have anyone else also noticed this?

This isn´t meant to be a complaint on henrys though, since they are always really nice and helpful when you recieve a faulty product. I just wish they would have kept the old stickmodels as well as introducing the new ones.

El Chinho

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DiabGlo No
« Reply #27 on: October 25, 2005, 03:16:34 pm »
I bought a DiabGlo from a mail-order place in America.  The first one, both light kits didn't work (one of them did for a bit, the other one: not a sausage.)  They sent me 2 new kits, which both worked - although not all the time.
The actual diablo itself was good and i used it as my main one for a bit, but after about 6 months (not particularly long im sure you'll agree, oh my brothers and only friends) i had to patch it up with gaffer-tape and eventually it just plain broke.
I gave up at that point and bought a finesse g2, but the moral is - don't buy a DiabGlo, 'cos they're proper rubbish.
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je4d

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Quality problems with diabolo products
« Reply #28 on: October 25, 2005, 07:33:48 pm »
Quote from: garner
i just snapped one of my nice carbon sticks that I've had since June and its about 60 miles to the nearest oddballs...what advice does anyone have to offer

   je4d seems to believe that henry's will replace them for free, is this true? and how do i go about it (I'm poor)?


One of the blue ones you had with you just on sunday? ouch :/

I'm not sure I said they *will* replace them.. but I may have said that they should, it's definitely worth asking.

I'll cross my fingers and hope that my 6-month-old carbons don't suffer the same fate anytime soon..

Matt_

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Quality problems with diabolo products
« Reply #29 on: October 26, 2005, 03:25:48 am »
well, to bring up a new subject, i got a new G2 and the evo4 kit but there were no threads on the screw holes...i contacted Firetoys (where i bought it) and they contacted MB and they are replacing my hub thingy (or whatever it is) for me.

so even though there is/was a problem, firetoys comes through, which is why ive bought from them plenty of times and i will continue to :)

Pete

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Quality problems with diabolo products
« Reply #30 on: October 31, 2005, 09:32:20 am »
Go Firetoys!! You're right they are great. They have really quick postage in the U.K.
The tallest trees from acorns grow.

Matt_

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Quality problems with diabolo products
« Reply #31 on: October 31, 2005, 05:38:58 pm »
well they ship really slow to the US, but at least they have good customer service and a wide range of products. i've bought from them tons of times even though i have to fight through VAT and crazy shipping costs.

fadge

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mr babache
« Reply #32 on: November 01, 2005, 10:49:26 am »
i bought some mr babache xtreme handsticks with the clear handgrips and the tip snapped clean off after bout 2-3 weeks and i hadn't even used them that hard. anyone else have this problem or no what i can do?????
anyhelp would be cool

Valium

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Quality problems with diabolo products
« Reply #33 on: November 01, 2005, 02:46:54 pm »
ask the shop where you bought them, maybe you'll get another pair for free

Pete

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Quality problems with diabolo products
« Reply #34 on: November 19, 2005, 05:07:49 pm »
Ohhh trousers!! I broke my Mr b extremes while doing some crazy double two hands whip. Tried to catch a high diab and had to swing out to catch it. then i dorpped the stick which fell on the floor with a satisfying crack. And there you have it, a broken stick snapped off at the end with the screw thread still inside the tip.
The tallest trees from acorns grow.

Martijn

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Quality problems with diabolo products
« Reply #35 on: November 19, 2005, 05:43:44 pm »
Well, I suggest you make a photo of that, send it to MB, and say their sticks aren't good. If everybody with stick problems does this, maybe they will be motivated to have another look at it, and improve their design. I sure hope so...
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JGherkin

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Quality problems with diabolo products
« Reply #36 on: November 20, 2005, 08:31:20 pm »
I got what I paid for when I went to Unicycle.com lol.  Ordered 25m of yellow string (henry's, I checked by email first) and got sent 10m, 10m and 5m of green  :(  O well, it was nigh on half the price of 25m from Firetoys so I may as well use it up twice as fast and get some good stuff after.

Pete

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Quality problems with diabolo products
« Reply #37 on: November 20, 2005, 10:36:44 pm »
Hey, my stick had had plenty of use, they were bound to wear out eventually. I know others have had problems with breakages within very short amounts of time but i have no need to complain. unless you want me to just to get them to have another look at the design.
The tallest trees from acorns grow.

Mithew

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Quality problems with diabolo products
« Reply #38 on: November 22, 2005, 01:39:07 am »
i'm happy to say my new carbon fibres arrived, and they are working fine.
There are 11 types of people in the world.  Those who can count in binary and those who can't.

Matt_

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Quality problems with diabolo products
« Reply #39 on: November 22, 2005, 08:07:55 pm »
yay, yesterday i received my new outer hub (for G2) from firetoys. too bad i dont know where my allen wrench is or i'd have it on and going already. but, another testament to what firetoys can do ;)